Return and Refund Policy

At Avelira Moda, we want you to be completely satisfied with your purchase. Therefore, we have adapted our terms to the consumer protection framework, offering an extended satisfaction period.

Return Period

Consumers have the right to withdraw from the purchase within 30 calendar days after physically receiving the order at their address.

Return Conditions

For an item to be eligible for a return and subsequent refund, it must strictly meet the following requirements:

  1. The product must be completely new and unused, with all its original tags attached and in its intact original packaging.
  2. It must not show signs of washing, stains, odors, or damage resulting from careless handling.
  3. For strict hygiene reasons, underwear, swimwear, and products that have been unsealed after delivery are excluded from returns.

Return Procedure and Address

To initiate a return, the customer must never send the package to the original postal sender's address or to our administrative offices in the U.S. The mandatory procedure is as follows:

  • Send an email to contacto@aveliramoda.com stating your order number and the reason for the return.
  • Our customer service team will review the request within a maximum of 48 business hours and provide you in writing with the instructions and exact postal address of our international returns and centralized logistics center located in Asia.

Return Shipping Costs

In accordance with our commercial terms, the transportation costs for shipping the return to our international logistics warehouse in Asia are borne entirely by the buyer. We recommend using a certified shipping method with a tracking number, as Vynza Moda is not responsible for returns lost during international transit.

Refund Processing

Once the item has been received at our international warehouse and its condition has been verified as satisfactory, we will notify you by email that the refund has been approved. The amount will be automatically credited to your credit card or original payment method within 5 to 10 business days.